As a FedEx ground contractor, you have many resources at your fingertips that can help you run your operation. We discuss some of those resources, specifically the reports and metrics utilized by contractors on a daily basis.
Real-Time Operational Reports
CSA-level data and reports, as well as personnel-operator-level data on business operations, are available to AOs (and business contact(s) if delegated) on MyBizAccout.Fedex. Details on the reports and categories of data available are outlined below.
Users are able to view real-time reports under tab “ISP Reports”. Information available includes:
- Double Stop Reports
- Verification Reports
- Available Hours Summary and Detail
- Data Confirmation Summary
ISP Daily Service Worksheet – Scanning information for a selected CSA, including data from preload scans, STAR scans captured on-road, and Van Service Audit scans. The Worksheet links to two different reports:
– SP Daily Service Worksheet (default view); broken into four sections:
- CSA Information
- P&D Planning/AM Preload
- P&D Results/Van Service Audit
- SQI Impact
Users can select the desired search parameters to narrow search results. Users should note that the term “Previous Day” refers to any day in the past. Data from previous days may be actual historical data and the “Back” button cannot be used in the ISP Daily Service Worksheet.
Weekly Charge Statements or Settlement Statements
ISP’s will receive a Weekly Charge Statement, formally Settlement Statement, that will summarize an entity’s activity within their CSA for a one week period, broken out daily. The statement will include all package and stop data, including pick-ups, deliveries, fuel surcharges, and all other charge “buckets” that FedEx pays their ISPs. The charges are itemized and a total charge amount is provided as well as a year to date settlement balance. The weekly charge statement is also broken out by drivers worked for the reporting period, on the P&D side. On the linehaul side, the report is broken out by vehicle and includes metrics like mileage totals and fuel rates. The Weekly Charge Statement is probably the most used FedEx provided document as it is essentially a snapshot of an ISPs operation, reported weekly.
FedEx Customer Connect (FCC)
FedEx Customer Connection (FCC) is a web-based application that gives AOs/BCs direct ability to transfer, subcontract, accept and assign new pickups, plus electronic access to P&D detail information.
FCC now includes a dynamic view of completed stops; packages picked up and delivered; and a snapshot of Inbound Local Service (ILS) impacted packages.
The service area summary screen shows all that and more for an entire service area, eliminating the need to go to the Daily Service Worksheet (DSW) for that information.
The FCC service area summary screen now displays DSW information for an entire service area. It includes a dynamic view of completed stops; packages picked up and delivered; and a snapshot of ILS impacted packages.
Additional enhancements include:
- Views of all pickups in a given service area in one list.
- A bold envelope icon on the “Messaging” tab when the FCC inbox contains one or more new unread messages.
- The ability to opt-in to receive a text or email notification when an independent service provider’s employee receives an “Early Pickup” warning on the STAR device and chooses to continue.
- More specific verbiage in text or email notifications – for subcontract offers, new scheduled pickup offers and same day on-call offers – that include shipper name, address and window.
- Sender information in text and email notifications for free form texts sent to the user’s inbox.